FAQ

Categories

FAQ

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    Do I have to pay VAT (Value Added Tax)?

    20% Vat is only charged to UK customers and EU customers who do not have a valid VAT number. 


    Customers from outside of the EU will not be charged VAT, but may have to pay local import charges when receiving the goods.  EU customers with a valid VAT number will not be charged VAT.

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    When will my order get shipped?

    We offer same day shipping if the order has been paid for by 3:00pm Monday-Thursday for UK and EU and 12:00pm for USA. 

    Orders paid for later than 3:00pm will be shipped the next working day

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    Do you ship to my country?


    Yes most probably! We have customers from New Zealand to Nigeria, USA to the UAE. 

    Our integrated shipping service will give you a shipping cost and delivery time when you check out.

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    What size is a SM & ML?


    SM is UK size 8/10 & ML 12/14. 

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    Can I split the packs?


    Unfortunately we cannot split any packs. 

    We only sell in ratio packs which are usually 6pieces.  A full breakdown of sizes is given on each styles product information.

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    I have a discount code, how do I use this?


    To add a discount code you must enter this into the box provided when viewing your shopping cart.

    Once you continue to check out the discount will then be deducted. Please note discounts only apply to full price items. 

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    How do I view the prices for items?


    To view our prices you must first register an account on our website.

    Once you log in to your account you will be able to see all of our prices and buy online.

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    How do I return an item?


    Damages and returns must be notified to us within 2 days of receiving goods.

    Items must be returned to us within 7 days of receiving delivery in its original condition.

    Once received we will issue a refund for the item

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    Do you offer drop shipping?


    No we do not offer drop shipping. We only sell wholesale so all stock purchased is shipped directly to the buyer for them to dispatch to their customers. 

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